Customer Testimonials
It was a great experience the guy behind the counter was a nice guy service was done complete and out of there by 12 o’clock
friendly staff and good service
I need help with my smog didn’t pass and they solved my problem very thankful
Took my hybrid here for the first time for an oil change. Added tire rotation last minute no problem. I didn’t want to wait so Grady told me to text to see if my car was ready. I text later in the day no response but I knew they were short staffed (it was just him and a guy in training when I dropped my car off) So I decided to just head back over there. When I got there Grady remembered me and apologized for not seeing my text. If he had he would’ve been able to ...
Charlie signed my car in for service. He helped me out on another Ford a few months back. I like dealing with him because he is knowledgeable and a really nice guy to talk to. He recommended me to change all the fluids in the car because I never had any service done in 13 years except for oil change and 2 batteries. The key had trouble going into the ignition, so he recommended an ignition replacement. I also wanted to replace the spark plugs. He later called and said I need a new motor mount pad and something else. The car ...
The employee Sydney was so helpful and polite.
Very good Customer Service. Nice people.
Scheduling the appointment was easy. 30,000 mile service work seems to be completed properly. I personally would like to have a mechanic work completed check off sheet supplied to the customers at the time of service completion. This would create an at a glance form that would create more clarity for the ford consumer.
I have been a customer with Harrold Ford for over 5 years and for the most part the service was supreme. Only once did I have to take it back in and the problem was quickly resolved and I was on my way. The service staff is always very attentive.
Excellent fast service I will definitely be bringing my Ford F250 Back to Harold Ford for service
Personnel were very helpful and nice
I was so tired of dealing with inferior aftermatket parts for my S550 ECO. I was able to get the genuine OE parts I was looking for!
Service technician was polite and very knowledgeable, listened to us and answered all our questions and our cmax sounds good and runs well. Great job.
Good service parts department
This was an awesome experience. John Walker was our salesman and he made the entire process very simple and pleasurable! Would highly recommend John, Eric,and Collet, at this dealership👍😊
Grady was a total pleasure to work with. Explained to him why I was there and he listened to me. Previously had a 2005 Ford Expedition and whenever I had to take in for servicing it was to Harrold Ford. I NEVER had any complaints about the service. They have all been a great bunch of people to deal with.
Professional, effective and efficient. Pandemic effect on delaying delivery of parts was problematic for the service department and me. Harrold Ford has and I believe will continue to be my go to Ford Dealership for my automotive needs.
great service & had my oil changed in 1.5hrs. complementary lyft home & back.
Did a great job of fixing my “yellow post” damage. Matched red paint perfectly. Also took car of servicing while there. Keep me informed all along the way. Highly recommend.
Great scheduling experience and the maintenance service was easy and timely. The service advisor Grady was a pleasure to work with. Keep up the great customer service!
Staff friendly, efficient, and helpful. Work was done sooner and I was impressed with the cleanliness of service area.
I am on my third Ford Fusion, and I would not think of anybody else to service it except for Chuck Higgins... He is honest, hardworking, and literally the best. I would prefer him, AND refer him to anybody I know... Thank You Chuck, and thank you Harrold Ford for having such wonderful people behind the counters...
Had my Lincoln towed in as it wouldn't start. I was initially advised that it would take 2-3 days to look at, given the number of cars already in the shop. In fact, someone looked at it the very day, but just to ensure that the problem was fixed they asked for an additional day to do a "cold start" of the car, which was fine with me. Harrold Ford isn't inexpensive, but I've always had perfectly good service. Another note: Rebecca (the service person I dealt with) is a bit brusque, but she's ...
Great service
Painfully long time to repair a simple differential rebuild.
This was by far one of the best car buying experiences I have ever had. Great communication and negotiations to come up with a win win for both sides. Extremely attentive to my wants and needs. I would definitely buy another car from these guys 10 times over. Thank you Harold Ford for such a great experience!
Very nice customer service
Went above and beyond to get my car done on time thats to Mr Salomen
Good place to buy a car, good service
Didn't do work in time but didn't charge overprice
I bought my truck from Harrold’s Ford so to start with it was a great buying experience, since then I’ve been in once for a warranty fix and twice for routine service Grady did a great job of keeping me updated.
Charlie was very helpful , courteous and very understanding. Service team was very good and they allow me to pick up my car even after they closed and the cashiers were gone. A VERY BIG THANK YOU THE SERVICE TEAM.
Ever since being told I can't service my vehicle at Madison Ford where they sold me my car. I started goin to Harold they always take care of my vehicle and never says no to repairs. I love the mechanics who make my car go back to 100% and there fair in prices only place that sees my car
Made an appointment to change my truck’s oil. Scheduled it for 12pm. Asked how long and they said two hours max. I came back at 3:30pm assuming it had to be close. They had not started. Said it would be another hour. I had to pick up my folks at the airport so couldn’t wait. Wasted time and money (Uber back to dealership). Will be going to a different dealer to service my 2019 F150 moving forward. Edited review: Manager paid for an Uber for my parents. Really appreciated it. I will probably take my truck back but book ...
My first visit to Harold Ford was for my 10,000 mile service and I was very pleased. My service writer Rebeccah, was very kind, courteous, and informative. The wait was as expected with no additional delays. I intend to make this my “go to” car place.
Great staff! Very friendly and worked very hard to help us the best deal. No pressure from sales staff and Travis has responded to all my follow up text messages. Thanks, Willie
I’m happy to report that my purchase of a Ford Fusion at Harrold Ford was a smooth process with both sales and finance departments showing outstanding knowledge and professionalism. I knew I would be difficult to find financing for but obviously not too difficult for the people at Harrold Ford. I shopped at a dealership at the Auto Mall in Roseville with unhappy results. I should have gone to Harrold Ford first. I asked for a Fusion and he drove out in the prettiest one I’ve ever seen. Lots of extras and made just for me. Thank you ...
(Translated by Google) Excelent service (Original) Exelente servicio
Ok service department. Nothing special.
Travis made the whole process as easy as it gets. It was the best car buying experience ive ever had. He got all my info Andy trade in info bwfore I ever wemt to the dealer. Once I was there Erik made the paper signing supwr fast and easy and I was out with my new Mustang Mach E in an hour.
Travis made the whole process as easy as it gets. It was the best car buying experience ive ever had. He got all my info Andy trade in info bwfore I ever wemt to the dealer. Once I was there Erik made the paper signing supwr fast and easy and I was out with my new Mustang Mach E in an hour.
Making my appointment and the service provided were excellent.
Very knowledgeable staff, and friendly.
Super chill and non-aggressive dealership. Omar was fantastic. The process took a bit longer than I had hoped, but was smooth.
Safe Workers ! Normal people work here !Made me feel like I came just for my service and was accommodated promptly. Good visit.
They were very helpful and friendly at Harrold Ford. We ended up buying a Ford Fusion. I drove it down to the Bay Area and the seats are very comfortable. It is a very good car.
Harrold Ford is the only Ford dealer we patronize in the Northern California/Sacramento Region. We?ve tried and been to SEVERAL, but Harrold Ford will have our repeat business, as long as they maintain this level of customer relations, service and overall good business practices! ??????????
My Edge is 6 months old and had approximately 2100 miles on it - I made an appointment at your dealership for 9 a.m. and will wait for an oil and filter change! Grady and I had a nice conversation about the service, but he had a hard time trying to figure how to write the repair order. I should have more mileage, but not driving much - He told me it would be 2 hrs - I was upset as I don't understand how an oil and filter change can take so long - I was a service writer for over 35 ...
Omar is the man , straight to the point and will help you out.
great service
Really great and helpful
Service was awesome. The service person I worked with was very helpful in explaining the warranty work that needed done. He had a great attitude and sense of humor.
Vincent did a nice job servicing our Ford F-250 Truck and we appreciated the help. The manual interior lock knob wasn’t fixed however.
Good Customer Service. Miss the old crew. Steve Cano, Vincent but Roy was very friendly and very helpful.
Dylan in the service office was very helpful while my vehicle was being serviced, he also doesn’t waste any time to make sure you’re in and out.
I was having tire pressure problems and called for service as well as the next car maintenance. They were able to take me immediately w/o an appointment for which I am very grateful. My only issue is I had a recall that I had forgotten about and discovered it when I got home. I was wondering why the service department didn?t know about it but maybe they don?t get info from Ford recalls. Grady was very helpful.
Service advisor always listen to any concerns that I express.
Bought a 2020
Nice job doing the maintenance I requested. I did breaks, drive belts, transmission fluid change, break Rotors, suspension parts, Coolant flush and Cabin Air Filter.
The Harrold Ford team is a hard working, trusting group of individuals. They went above and beyond to get us a new vehicle for our sons graduation. We can’t thank them enough. We appreciate the ease of this buying process and will definitely be purchasing another in the future. Thank you Omar, Bryan, and Pauline the driver who even drove the vehicle 150 miles to our home and drove our trade in vehicle back to the dealer.
It was just what I seen in the advertizement and better on the road
We attest that Harrold Ford has earned our business over 17+ years with integrity and consistent quality customer service. Rich and poor get good service.
Harrold Ford has been providing service for my vehicles for over 20 years. Service has been nothing short of spectacular, primarily due to my service rep for those ~20 years, Chuck Higgins. He is friendly, professional, fair and ensures my truck receives the ultimate in care. I drive past 3 Ford dealerships to bring my truck to Chuck and Harrold Ford when I need service.
Very patient with me. Always very helpful.I bought my last three cars from Charles. I will always go to Charles for any future purchases or trade ins.
I dropped my truck off for some warranty work concerning a small oil leak the service manager said it would take about a week to complete the work it was a rear main seal and the transmission would need to be dropped, two weeks and a day later I get my truck back. I felt that since it was warranty work I wasn’t much of a priority.
Charlie in the Service department did a good job for our first transaction with Him He kept his word and we are happy with his Service Thank You Harold Ford!
great service. super service, nice friendly people.
Harrold Ford continues to take excellent care of my 2005 Mustang. It's clear they know cars, but understand that good customer service includes knowing people too.
Charles "Gumby" went above and beyond to assist me. I am forever grateful.
The best guys. Thank
Gumby was great! We love our edge! Very happy customer. I had a bankruptcy so I was concerned about financing but they worked It out for me.
The service department is awesome. Vincent Warm is the most professional and trustworthy service writer I have known. He listens to your concerns and advises you on what to expect. There is no bullying to do extra work that is not needed, like some dealerships that try to take advantage of customers who don't know the difference between a transmission and a flux capacitor.
Harrold Ford service representatives are very professional and trustworthy. They do not push extra service work for no specific reason. I recommend Harrold Ford always.
very good fast service please use daklucky13@gmail,com this is Debra Kapic you sent it to my husbands email it is my car and I do the service we are both co owners thank you Debra Kapic
I bought a 2020 Ford F150 from Harrold Ford. I started on-line and within 48 hours, I drove my new truck home. Gumby was honest, efficient and friendly. The office was immaculate. Everyone wore masks and there were hand sanitizer stations. Every rep was helpful. The overall experience lost a star because the truck was not fully detailed. The bed was very dirty and the cab was dusty.
Vince in service is the best. He listens to what I need and handles it. You can't ask for more than that. Very professional.
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